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Concise IT become the first Google Security and Compliance Authorised Resellers in the UK

Concise IT is proud to announce that we have become the very first Google Security and Compliance Authorised Reseller through the distribution channel in the UK for: Google Message Security and Google Message Discovery.

New Staff

Due to the continued success in 2008 / 2009 Concise IT have recently welcomed a further nine new members to the team in order to maintain our very high standards of customer service and internal support. The new staff members are:

Michelle Baldwin - Marketing Assistant
Brent Porter - IT Sales Executive
Steve Shields - Mitel Technical Solutions Consultant
Paul Maziere - IT Sales Executive
Tom MacDonald - 2nd Line Servicedesk Analyst
Steve Brown - Technical Consultant
Kelly Appleton - 1st Line Servicedesk Support
Steve Davies - 2nd Line Servicedesk Analyst
Bex Menon - 1st Line Servicedesk Support

First Class IT Support and Service - Concise IT Adopts ITIL Standard

Concise IT has announced they will be aligning their service delivery and processes to the de facto standard called ITIL (short for Information Technology Infrastructure Library). A worldwide standard, ITIL is normally found in much larger organisations such as Shell, Microsoft, BT and Boeing..

Reducing Business Costs? Reduce Your Company's Telephone Bills by at least 10%

As the economic downturn continues companies are looking to reduce business costs. Rising taxes, fuel and utility bills are weighing on all businesses and the requirement to reduce these business costs is becoming imperative..

Acquisition of Takeda Technology Limited

IT Support, Consultancy and Services Company, Concise IT have acquired the Telecommunications Company, Takeda Technology Limited, also known as Takeda Telecom, forming Concise Telecoms Limited. Concise IT has announced that the new group company of Concise IT and Concise Telecoms is called Concise Technology Group Limited..

Concise IT win Borders Deal

Concise IT are delighted to announce that Bookstore giants Borders UK Ltd have chosen Concise IT to Design, implement and support its new core infrastructure.

Get a Nintendo Wii for free!

Due to customer demand - Concise IT will be running it's popular customer referral scheme - featuring a Nintendo Wii as the reward! In short - referrals for new IT Support or services (subject to minimum spend) will be rewarded with an Nintendo Wii worth £250! The promotion ends on 31st December 2008.

Would you like to win an Nintendo Wii? Click here to e-mail your referral.

Microsoft Gold Partner - top 5 competencies and counting!

Microsoft have confirmed that Concise IT have now passed the top 5 Network competencies from Microsoft. They are:

Advanced Infrastructure Solutions
Networking Infrastructure Solutions
Information Worker Solutions
Mobility Solutions
+ Unified Communications Solutions (We have too many competencies to fit on the Microsoft Gold Partner Logo - above)

Latest Customer Satisfaction results are announced

An extensive customer satisfaction survey has been undertaken in-house and conjunction with Microsoft at the end of December 2007.

81% of Concise IT's customers who agreed to participate in the survey gave us very valuable feedback on areas such as our strengths (and areas for improvement). We are delighted to say that 99.5% of respondees were very satisfied (84.2%) and Satisfied (15.3%) with our support & services. 96% were rated as very loyal in the loyalty index.

We are delighted to see that our retention rate and customer satisfaction levels have increased in 2007 to 98.7%, which is excellent considering that customer numbers have increased beyond normal growth levels.

Of course we are taking on board the excellent constructive feedback on how we can improve our services further - we want to see 100% in 2008!