World Class Network Support Solutions

Concise IT offers a full range of IT Support packages that will fit in with your business and can meet your service level requirements and budget. Our legendary customer service is backed up by a team of 50 staff who are experienced, fully trained and accredited to deal with your IT Support issues.

Our ITIL Aligned Servicedesk team uses state-of-the-art technology to monitor, prioritise and manage your IT network support incidents to provide you with peace of mind at all times.

All our network support packages are backed up by 24/7 network monitoring systems that on designed to reduce downtime by an average of 95%.

Concise IT are flexible enough to work as your IT department, or alongside your own IT Support staff. Our range of network support services have been developed over 20 years to give your business a fast, friendly and flexible IT Support service.

Total Network Support
- Unlimited Servicedesk IT Support and Remote Management (ITIL Aligned)
- Unlimited Onsite IT Support
- 24/7 Proactive Monitoring of your IT Network
- Pre-emptive Maintenance visits and regular remote updates
- Enhanced Priority Response Service Level Agreement (SLA)
Support Bank
- Flexible ‘One size fits all’ Solution for IT Support and Services with no contract
- 24/7 Proactive Monitoring of your IT Network
- Can be used for any Concise IT service such – not just IT Support
- Enhanced Priority Response Service Level Agreement (SLA)
- Ideal for holiday or absence cover for your IT Support staff
Support Bank Enterprise
- For specialist support and projects involving complex technologies
- 24/7 Proactive Monitoring of your IT Network
- Can be used for installation and project management or consultancy
- Ideal for accessing specialist skills to compliment your IT department
- Covers VMware Clustering, Virtualisation Capacity Planning, SAN Deployments, DR Planning etc
Pay-as-you-go IT Support (Ad hoc)
- Flexible, with no contract or commitment level
- Servicedesk, Remote and Onsite Support
- Pay for what you use
- Access to a dedicated, fully trained and accredited technical team
- Ideal for smaller companies or those with fewer IT Support requirements

An organisation's IT network is now a vital part of the way it does business. With such an important investment it is imperative that downtime is kept to an absolute minimum.

Concise IT understands this requirement as we have been providing network support and network help desk services for 20 years .

The in-depth knowledge, skills and experience that we have built-up over this time has enabled us to develop an impressive portfolio of network support services that can be customised to meet any requirement and budget.

A service to meet any IT network support need

Whether you are looking for an external partner to provide specialised network help desk to your existing IT team or even if you want to completely outsource your network support, Concise IT can help.

By offering one of the most comprehensive and flexible range of network support and network help desk options available , you can be sure that we have a service to meet your exact needs and budget. All are designed to keep your network up and running, ensuring that your expensive IT resources achieve maximum ROI.

Our expertise and experience will enable your IT staff to focus on higher-priority, business-related projects, knowing that our certified and experienced professionals are supporting your critical systems.