Concise IT 24x7 network support

NetESP: 24/7 Network Monitoring Service & Network Support

NetESP is a highly efficient network monitoring and support service designed to dramatically reduce downtime by proactively monitoring networks and identifying potential issues before they become a problem, saving you and your business time and money.

NetESP reduces downtime by over 90% across your network, compared to reactive methods.

NetESP performs over 150 network monitoring checks every 15 minutes, every day. It never sleeps, gets sick or takes holidays.

Recently upgraded to NetESP 2.0 the new product improves upon the previous system in several key areas making it a much more powerful, efficient and customer-friendly IT management tool. Clients can expect to enjoy:

• Faster overall response times
• ‘Run silent’ remote updating service, dramatically reducing the impact on your employees’ time
• Out of hours scheduling on all hardware, even when powered off
• Superior escalation management to our service desk team
• More accurate and in-depth systems reports
• Exceptionally high standards of support
• Maximum security; our remote access will utilise 256-bit RC4 with no rolling keys and no open ports needed. In simple terms, nothing for hackers to exploit
• Higher efficiency levels, enabling us to improve our service without increasing cost to you

As business networks become more integrated, problems affecting one system have the potential to affect all others with disastrous results. These new features are specifically designed to decrease the cost of network downtime to your business by reducing the period of inactivity caused by a crash.

24/7 Network Monitoring & Support for Total Network Support Plus (TNS+) Supported Customers

New and existing TNS+ supported customers can expect to see several additional network monitoring and support services added to their existing NetESP package:

• PC and Software Asset Inventory Audit, fully automated every month
• Scheduled LAN audits
• Secure, managed service on all PCs (without the user needing to be present)
• Fully automated patch management, scanning, deployment and history reporting
• Network monitoring alerts for hardware, software and policy violations, completely bespoke to your business
• Windows event monitoring and alerts which are more user-defined
• Remote ‘run silent’ software installation and updates
• Network policy enforcement that can monitor usage by PC / application
• Backup job status as it completes rather than at a set time
• Integrated management and operational reports that are bespoke to your business

24/7 Network Monitoring & Support for Support Bank Customers

Support Bank customers can look forward to the following additional IT management services:

• Integrated management and operational reports that are bespoke to your business
• Network monitoring alerts for hardware, software and policy violations, completely bespoke to your business
• Windows event monitoring and alerts which are more user defined
• Backup job status as it completes, rather than at a set time

Our bespoke system now offers even better network support and management services for our clients, ensuring it is forward-compatible with future network management advancements.  We are very excited about this new product, and with good reason.

For more information on NetESP 2.0 feel free to contact our support staff on 0800 083 3160, or register with us today online.