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Concise IT Privacy Policy

Privacy Statement

Concise IT is committed to protecting your privacy online. Our policy explains how we will do this. We will review this policy in the light of feedback we receive so please check the latest version. If you have any questions about our privacy policy please contact us.

By agreeing to the terms and conditions, you are accepting the practices described in this statement.

What kind of information do we collect and how do we use it?

When you register for an evaluation, to shop on Concise IT's Support shop or on-line catalogue or ask for further information about Concise IT services, we ask for your name, e-mail address, postal address, and other relevant personal information. Personal information submitted in this way is held securely on a third party web server and is replicated on our own CRM database - held securely on Concise IT's network. This information will be updated if you inform us of any changes.

We may use information in our customer databases to send you information about us and our products which we think may be of interest to you, both electronically or otherwise. In the case of new potential clients and those requesting free evaluations, your personal information will also be used to enable us to verify your company records and credit worthiness prior to being granted a business user account.

When you sign up to receive Concise IT Limited information or newsletters we will ask you for your email address, your name and your company details. We may send, to the email address that you have given, other information about us and our products which we think may be of interest to you.

We request personal information (such as your name, e-mail address and other company contact details) from you when you contact us with sales enquiries, technical problems, to comment on Concise IT Limited, or when you ask for more information about our products and services. Personal information submitted by you via the enquiry forms will be added to our customer database and we request it simply so that we can respond to you about your query or request. Statistics regarding the types of queries submitted to us via the Support and feedback form may be collated by us in aggregate form so that we can effectively monitor the site and improve levels of support and service.

If you have registered for an evaluation, asked for information, or registered with the Concise IT website in the past and no longer use our services and do not wish us to store information about you, please contact us and we will remove your details from our customer database. We need to store information about current subscribers and users in order to deliver the requested service to you.

Unless you have informed us that you do not wish to receive further information about our products, we may send you direct mail, including e-mail. You will always be give the choice to unsubscribe from our e-mail distribution list via a link on the e-mail itself.

You may notify us either in writing or by telephone, fax or e-mail that you object to being contacted in a particular stated way. If you use more than one e-mail address to communicate with us, please notify us of each e-mail account you use.

When do we share information?

We do not sell your personal information to others.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

Use of cookies

Please note: You must have cookies enabled to access parts of the Concise IT website (on-line shop and helpdesk areas)

What is a cookie?

Cookies are small files that we create to store information on your computer.

  1. We do not use cookies to track what other sites you have visited.
  2. We do not look at or track any personal or confidential information about you.
  3. We do make use of cookies to enable authorisation control for online purchases/orders.
  4. We delete all our cookies when you click 'Log Out' or quit your browser.

Security

Your personal information is stored at a secure data centre controlled by our third party hosting company and on the customer databases at Concise IT Limited. The data centre controlled by our third party hosting company is specifically designed to be physically secure and to admit authorised staff only, who are contractually bound to keep all of our data confidential.

Access to our customer databases at Concise IT Limited is only given to those of our employees who need such access in order to carry out necessary processing of your account.

All personal information submitted by you and entered by Concise IT into the access control system is encoded using 128-bit SSL encryption before being sent over the Internet.

Legal Notice

Under the licence for the Concise IT Limited signed by a user to the Concise IT website (which may be you as an individual or a company to which you are affiliated) you are permitted to:

  1. search, view, retrieve, and display portions of the Concise IT Limited;
  2. electronically save portions of the Concise IT Limited;
  3. print out single copies of portions of the Concise IT Limited;

in each case subject to any specific restrictions which appear in the Concise IT Limited in respect of illustrations (see also "copyright" below). Under the licence signed by the Subscriber, you may not:

  1. remove or alter the copyright notices or other means of identification or disclaimers as they appear in the Concise IT website;
  2. systematically make printed or electronic copies of multiple extracts of the Concise IT website for any purpose;
  3. display or distribute any part of the Concise IT website on any electronic network, including without limitation the Internet and the World Wide Web;
  4. use all or any part of the Concise IT website for any commercial use.

If you sign up to receive our newsletter or other information you may only use the material sent to you for company use. You may not

  1. remove or alter the copyright notices or other means of identification or disclaimers as they appear in the material sent to you;
  2. systematically make printed or electronic copies of multiple extracts of the material for any purpose;
  3. display or distribute any part of the material on any electronic network, including without limitation the Internet and the World Wide Web
  4. permit anyone to access or use the material;
  5. use all or any part of the material for any commercial use.

Copyright

Copyright in each illustration that appears in the Concise IT website (some of which are modified) is purchased from and owned by Ablestock. All rights are reserved. No illustration from the web site may be copied, modified, published or broadcast or otherwise distributed.

Copyright for certain icons that appear in the Concise IT website some of which are modified) is purchased from and owned by Iconfish. All rights are reserved.

All other materials on this web site are the copyright of Concise IT Limited or are reproduced with permission from other copyright owners. All rights are reserved. All materials on this web site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Concise IT Limited, and/or any other names of products or services provided by Concise IT and referred to on this web site are either trademarks or registered trademarks of Concise IT Limited.

Database right Concise IT Limited (maker)

Disclaimer

Concise IT Limited makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Concise IT Limited makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Concise IT Limited, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or service agreement from Concise IT Limited in respect of the use of any online service provided via this web site.

Links

Links to other web sites are provided by Concise IT Limited in good faith and for information only. Concise IT Limited disclaims any responsibility for the materials contained in any web site linked to this site.

Privacy Policy

Information provided to Concise IT through the use of this website will be treated in confidence and will not be disclosed to third parties unless required to do so by law.

The Concise IT website does not store or capture personal information, unless voluntarily offered (for example through our contact form). Cookies are used for collecting information on visits to our site, but only that, which is required for system administration of the web server. This information is collected on behalf of Concise IT by Concise IT who host the web site and will not be passed on to any other party. Where the provision of personal or sensitive data is required to enable us to provide a specific service to the user, the data collected will only be used for the purpose of the enquiry.

By continuing to use this site you are considered as understanding and agreeing to the contents of this policy.

Disclaimer
Privacy Policy
Terms and Conditions
Customer Complaints Procedure