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A network solutions company is practising what it preaches when it comes to capital investment- and reaping the rewards as a result.
Concise IT specialises in providing outsourced IT support for SMEs (small to medium enterprises), designing, installing, supporting and maintaining networks and providing IT disaster recovery support for companies ranging from two users to 300 users. It was already prospering, having doubled turnover in the past two years and seen a 50% growth this financial year alone,. And that performance is set to improve, with its conversion rate increasing to 100% in the past six weeks!
Managing director David Southern puts the current boom down to the combination of the quality of service his company provides, and its relocation into a 4,500 sq ft new office at Willan Developments' Royal Court on Gadbrook Park in Northwich. He elaborates, "We were renting nursery units in Winsford, which were becoming too small for us. Royal Court is a convenient, professional-looking development and gives us the accommodation we need and the ability to expand.
"Since we moved here, every prospect coming through the door has signed on the dotted line, which didn't happen before, so the building is obviously contributing towards our success in creating the right impression. Now we are monitoring hundreds of servers nationwide, with any potential problem being instantly notified, enabling us to alert the client and ensure the system doesn't 'go down', or is down for as little time as possible. In these days where commerce is increasingly reliant on networks and the internet, that is vital: for one client, every hour a server is down can cost him £60,000, so it is crucial his network is operating 24/7!"
He adds, "We believe in 'Best Practice', and from experience know that it is better to invest in quality, be it software or hardware, as it is proven to the field to be more stable and secure. That ethos extends throughout our organisation, to the quality of people and premises. The impact our move has had on our business proves the point."
